In the hospitality industry, true excellence isn’t just about luxury amenities or prime locations—it’s about creating an environment where every guest feels welcome, comfortable, and valued. SureStay Plus Hotel By Best Western Mesa stands out among accessible hotel accommodations in Mesa by demonstrating a genuine commitment to inclusivity through thoughtful design, comprehensive accessibility features, and attentive service.
Understanding Accessibility in Hospitality
Before exploring the specific accessibility features of SureStay Plus Hotel By Best Western Mesa, it’s important to understand what truly makes a hotel accessible and why this matters to so many travelers.
Beyond Basic Compliance
True accessibility goes beyond simply meeting minimum legal requirements:
- Thoughtful design that anticipates diverse needs
- Staff training to provide appropriate assistance
- Attention to details that might create barriers
- Commitment to dignity and independence for all guests
The Spectrum of Accessibility Needs
Accessibility requirements vary widely among travelers:
- Mobility considerations: Wheelchair users, individuals with limited walking ability, or those using assistive devices
- Sensory accommodations: Guests with visual or hearing impairments
- Cognitive accessibility: Clear signage and straightforward navigation
- Medical needs: Proximity to facilities or space for equipment
- Temporary disabilities: Travelers recovering from injuries or surgeries
- Aging-related concerns: Older travelers with changing mobility or sensory capabilities
SureStay Plus Hotel By Best Western Mesa, located at 6347 E. Southern Ave, Mesa, AZ 85206, has developed a comprehensive approach to meeting this diverse spectrum of needs.
Physical Accessibility Features
The hotel’s commitment to accessibility is evident from the moment guests arrive on the property.
Exterior and Common Areas
Thoughtful design elements ensure easy navigation throughout public spaces:
- Wheelchair-accessible parking spaces located close to entrances
- Accessible path of travel from parking to lobby with appropriate ramps
- Automatic entry doors with adequate width for wheelchairs and scooters
- Elevator access to all floors
- Accessible routes throughout common areas
- Appropriate lighting in hallways and public spaces
- Accessible public restrooms in lobby and common areas
Lobby and Reception Experience
The front desk and lobby area are designed for all guests:
- Lower counter sections at the reception desk
- Clear turning space in the lobby for wheelchairs and mobility devices
- Seating options at various heights in waiting areas
- Visual alarms for emergency notifications
- Accessible breakfast area with adequate space between tables
Accessible Guest Rooms
SureStay Plus Hotel By Best Western Mesa offers specially designed accessible rooms that combine functionality with comfort.
ADA-Compliant Queen Rooms
These specially designed rooms feature:
- Wider doorways for wheelchair access
- Lowered peepholes in entry doors
- Accessible room controls for temperature, lighting, and entertainment
- Visual notification systems for door knocks and phone calls
- Accessible outlets and switches at appropriate heights
- Ample turning space throughout the room
- Furniture arranged to create clear pathways
Accessible Bathroom Features
The bathrooms in accessible rooms include:
- Roll-in showers with grab bars and hand-held shower wands
- Accessible toilet facilities with appropriate grab bars
- Lowered sinks with knee clearance
- Lowered mirrors and towel bars
- Accessible bathroom amenities placed within reach
- Emergency call system
In-Room Amenities
All the standard amenities are provided with accessibility in mind:
- Accessible beds with appropriate height for transfers
- Clear floor space next to beds for mobility devices
- Accessible closet rods and shelves
- Remote controls for TV and climate systems
- Accessible mini-refrigerator and microwave placement
Service Animal Accommodations
While SureStay Plus Hotel By Best Western Mesa maintains a no-pets policy, service animals are always welcome in accordance with ADA regulations.
Service Animal Policy
The hotel ensures a comfortable stay for guests with service animals:
- No additional fees for service animals
- Staff training on appropriate service animal etiquette
- Nearby relief areas for service animals
- Information available about local veterinary services if needed
Service vs. Emotional Support Animals
The hotel follows legal guidelines regarding:
- Service animals (trained to perform specific tasks for individuals with disabilities) are always permitted
- Staff awareness of appropriate questions regarding service animals
- Clear policies communicated to all team members
Communication Accessibility
SureStay Plus Hotel By Best Western Mesa recognizes that accessibility extends beyond physical features to include communication.
Hearing Accessibility
For guests with hearing impairments:
- Assistive listening devices available upon request
- Visual notification systems for door knocks, phone calls, and alarms
- TTY compatibility for telephone communications
- Closed captioning available on in-room televisions
Visual Accessibility
For guests with visual impairments:
- Braille signage throughout the property
- Large print materials available upon request
- Staff assistance with reading printed materials
- Accessible website compatible with screen readers
Staff Training and Awareness
Perhaps the most important aspect of SureStay Plus Hotel By Best Western Mesa’s accessibility commitment is its investment in staff training.
Comprehensive Training Program
All staff members receive training on:
- Disability awareness and appropriate terminology
- Proper assistance techniques without being intrusive
- Communication strategies for guests with various needs
- Emergency procedures for guests with disabilities
- Problem-solving approaches for accessibility challenges
Personalized Service Approach
The hotel’s staff (rated 9.5/10 for service) excels at:
- Asking appropriate questions about individual needs
- Offering assistance without assuming it’s needed
- Respecting independence while being available to help
- Communicating directly with guests with disabilities, not their companions
- Maintaining privacy regarding medical or disability information
Dining and Food Service Accessibility
The complimentary breakfast experience is designed to be accessible to all guests.
Breakfast Area Design
The breakfast service area features:
- Accessible layout with adequate space between serving stations
- Appropriate counter heights for self-service items
- Staff available to assist with reaching or carrying items
- Variety of seating options including tables accessible to wheelchair users
- Clear pathways throughout the dining area
Dietary Accommodations
While not specifically disability-related, the hotel’s attention to dietary needs reflects its overall commitment to inclusivity:
- Clearly labeled food items for common allergens
- Variety of options to accommodate different dietary requirements
- Staff knowledge about ingredients and preparation methods
Technology and Digital Accessibility
In today’s connected world, digital accessibility is increasingly important.
Website Accessibility
The hotel’s website at https://www.surestayplusmesa.com/ is designed with accessibility in mind:
- Screen reader compatibility
- Keyboard navigation options
- Alt text for images
- Accessible booking process
- Clear information about accessibility features
In-Room Technology
Technology amenities are selected and positioned for accessibility:
- Easy-to-use television remotes
- Accessible climate controls
- WiFi connection instructions in accessible formats
- Multiple options for requesting services
Nearby Medical and Accessibility Resources
SureStay Plus Hotel By Best Western Mesa’s location provides convenient access to important services.
Medical Facilities
Proximity to healthcare is important for many travelers with disabilities:
- Banner Baywood Medical Center: 4.5 miles away
- Mountain Vista Medical Center: 5 miles away
- Numerous pharmacies within a 1-mile radius
- Urgent care facilities nearby
Mobility Equipment Rentals
For travelers who don’t bring their own equipment:
- Local mobility device rental companies with delivery options
- Front desk information about rental procedures
- Space for equipment delivery and storage
Accessible Transportation
Options for getting around Mesa:
- Accessible taxi services available in the area
- Information about public transportation accessibility
- Ride-sharing services with accessible vehicle options
Guest Experiences and Testimonials
The true measure of SureStay Plus Hotel By Best Western Mesa’s accessibility commitment is found in the experiences of guests who have stayed there.
Accessibility-Related Reviews
Guests with accessibility needs have shared positive experiences:
“As a wheelchair user, I was impressed by the thoughtful design of the accessible room. The roll-in shower was spacious, and I could easily navigate throughout the room. The staff was helpful without being overbearing.” – Wheelchair user, March 2025
“The visual notification system for the door and phone was exactly what I needed as a deaf traveler. It’s clear this hotel has put real thought into accessibility beyond just checking boxes.” – Guest with hearing impairment, February 2025
“My elderly mother uses a walker, and the accessible features made her stay so much more comfortable. The grab bars in the bathroom gave her confidence, and the staff was patient and attentive.” – Family member, April 2025
Staff Responsiveness
Reviews consistently highlight staff attitudes toward accessibility:
- Willingness to problem-solve unexpected accessibility challenges
- Proactive offers of appropriate assistance
- Knowledge about accessible features both at the hotel and nearby attractions
- Respectful interactions that preserve dignity and independence
Planning Your Accessible Stay
For travelers with accessibility needs, advance planning can enhance comfort and convenience.
Reservation Recommendations
When booking your stay:
- Call directly: Speak with hotel staff at (480) 807-7760 to discuss specific needs
- Email specific requests: Contact [email protected] with detailed accessibility requirements
- Book early: Accessible rooms are limited and may fill quickly
- Be specific: Clearly communicate your particular needs rather than just requesting an “accessible room”
- Confirm features: Verify that the specific accessibility features you need will be available
Pre-Arrival Communication
Before your stay:
- Follow up: Confirm your accessibility requests a few days before arrival
- Ask questions: Inquire about any specific concerns not addressed on the website
- Provide information: Let the hotel know about any special equipment you’ll be bringing
- Arrange assistance: If you’ll need specific help upon arrival, make arrangements in advance
During Your Stay
To ensure a comfortable experience:
- Communicate needs: Don’t hesitate to inform staff if something isn’t working for you
- Ask for adjustments: Request furniture rearrangement if needed for better accessibility
- Provide feedback: Share both positive experiences and suggestions for improvement
- Use the front desk: Staff can provide information about accessible local attractions and restaurants
Continuous Improvement Commitment
SureStay Plus Hotel By Best Western Mesa demonstrates an ongoing commitment to enhancing accessibility.
Feedback Mechanisms
The hotel actively seeks input on accessibility:
- Post-stay surveys with specific accessibility questions
- Direct outreach to guests who use accessible features
- Staff reporting of potential accessibility improvements
- Regular accessibility audits of the property
Industry Best Practices
The hotel stays current with evolving accessibility standards:
- Participation in hospitality accessibility training
- Awareness of emerging technologies that enhance accessibility
- Implementation of Best Western brand standards for accessibility
- Monitoring of ADA updates and compliance requirements
Beyond Compliance: A Culture of Inclusion
What truly sets SureStay Plus Hotel By Best Western Mesa apart is not just its physical features or policies, but its culture of genuine inclusion.
Dignity-First Approach
The hotel embraces a philosophy that:
- Recognizes the individuality of each guest with disabilities
- Focuses on abilities rather than limitations
- Empowers independence whenever possible
- Provides assistance with respect and discretion
- Creates an environment where all guests feel equally valued
Training That Transforms Attitudes
Staff training goes beyond procedures to address:
- Unconscious biases about disabilities
- Appropriate language and terminology
- The diverse spectrum of visible and invisible disabilities
- The importance of asking rather than assuming
Conclusion: Accessibility as Hospitality Excellence
SureStay Plus Hotel By Best Western Mesa demonstrates that true accessibility is an extension of hospitality excellence—a commitment to ensuring that every guest, regardless of ability, can enjoy a comfortable, dignified, and independent stay.
For travelers seeking accessible hotel accommodations in Mesa, this property offers the perfect combination of thoughtful design features, well-trained staff, and a genuine culture of inclusion. The hotel proves that accessibility isn’t just about compliance with regulations—it’s about creating an environment where all guests can experience the same level of comfort, convenience, and respect.
Whether you’re traveling with mobility challenges, sensory impairments, or other accessibility needs, SureStay Plus Hotel By Best Western Mesa welcomes you with accommodations and service designed to ensure your stay is comfortable, convenient, and dignified. Experience their commitment to accessibility by booking your next stay today.
